Dale Thornton

About

Director-level leader in HCM and workforce management Professional Services, with 20+ years progressing from technical delivery to running a multinational organisation of 23 across the UK, Belgium, France and Bulgaria. Built a quoting methodology that grew average deal size by 165%, now used globally.

Current Role

Director, Implementation Services

UKG · Since January 2024

Reading, England · Remote

Key Skills

HCM PlatformsWorkforce ManagementImplementation LeadershipUKG / KronosProfessional ServicesMultinational LeadershipCommercial ScopingProject ManagementDistributed TeamsAI Adoption

Career Highlights

UKG — Director, Implementation Services (2024–present)
UKG / Kronos — Practice Manager → Senior Manager (2019–2023)
Kronos — Solutions Consultant → Project Manager (2015–2019)
Aspect Software — Sr PS Consultant (2012–2015)

Highlights

UKG Global People Leader Award (2022) — 1 of 30 worldwide, only Professional Services recipient
Grew average deal size by 165% through a new commercial scoping methodology, now used globally
Leads the highest-rated customer satisfaction team in UKG Professional Services globally

Languages

English (native) · Afrikaans (professional)

Contact

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